The Melting Pot, Scotland’s Centre for Social Innovation, is looking for a Community Host. As the friendly face of our space, you’ll build strong relationships with members, clients and visitors while ensuring the day-to-day operations run seamlessly. Through care, attention to detail and a proactive approach, you’ll help people feel genuinely at home and supported to do their best work here.

JOB PURPOSE:

This role supports the smooth operation and commercial success of The Melting Pot by delivering high-quality front of house hosting during opening hours, as well as for evening and weekend bookings. The postholder will provide excellent customer service to our coworking, venue hire and virtual office customers, ensuring everyone feels welcomed, supported and at home in the space. By helping to maintain a well-run, inclusive and engaging environment, the role plays a key part in fostering a strong sense of belonging and contributing to a coworking community that reflects the values and interests of our members.

MAIN DUTIES & RESPONSIBILITIES:

• Host the coworking space, acting as a warm and professional point of contact for members, clients and visitors.
• Deliver engaging, high-quality community events that deepen relationships and reflect member interests.
• Recognise and respond to sales opportunities, following agreed sales processes and supporting income generation.
• Open and close The Melting Pot, ensuring the space is secure, set up and ready for use.
• Undertake any other duties reasonably required to support the effective running of the space.

SKILLS & QUALIFICATIONS REQUIRED:

• Experience in a customer-facing role (e.g. hospitality, coworking, events, community spaces, retail or similar), with a strong focus on service and relationship-building.
• Confidence hosting a shared space, welcoming people, answering queries and managing day-to-day activity.
• Experience supporting or delivering events or community activity, including set-up, hosting and close-down.
• Ability to recognise sales or upsell opportunities (e.g. memberships, room hire, events) and follow clear processes to pass these on or convert where appropriate.
• Strong organisational and operational skills, with the ability to keep a space running smoothly and notice when things need attention.
• Comfortable using basic digital tools (e.g. booking systems, email, shared calendars, CRM or similar).
• An understanding of, or interest in, coworking, social innovation or community-led organisations is desirable but not essential.

To apply, please review the Job Description, then complete and fill in our application form 

Please note: Interviews will take place on Tuesday 9th June.

For any enquiries, contact [email protected]